FAQS

Your Questions, Answered

We’ve grouped our most common questions to make it easy for you to find exactly what you need.

Orders & Shipping

How long does shipping take?

Australia 2–5 business days. International 7–20 business days.

Do you ship internationally?

Yes. New Zealand, USA.

How can I track my order?

Tracking link sent by email once shipped.

Can I change my delivery address after placing an order?

Only before dispatch. Email support immediately.

Returns & Exchanges

What’s your return policy?

20 days from delivery. Items must be unworn, unwashed, with tags.

How do I start a return or exchange?

Submit request through our Returns Portal on the website.

How long do refunds take?

3–7 business days after approval.

Can I exchange for a different size or colour?

Yes, subject to stock availability.

Sizing & Fit

How do I find my size?

Use our Size Guide on each product page.

Are IAM pieces true to size?

Yes. Order your regular size unless stated otherwise.

Are your leggings squat-proof?

Yes. All leggings are non-see-through under full stretch.

Do your pieces offer support for high-intensity workouts?

Yes. Designed for high-performance training.

General Enquiries

Where is IAM Sportswear based?

Gold Coast, Australia.

Do you offer gift cards?

Yes. Digital gift cards available.

How can I contact you?

Email info@iamsportswear.com or use the contact form on the website.

Still Need Help?

If you couldn’t find what you were looking for, our team is here to help.

Contact Us