Got a question about your order, shipping, or our products? Our team is always happy to assist. Simply reach out and we’ll get back to you as soon as possible.
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frequently asked questions
Instant Answers to Common Questions
Before reaching out, here are a few FAQs that might help you right away.
How can I reach your customer support team?
You can contact us via our contact form, email, or live chat during business hours. We usually reply within 24 hours.
What are your customer service hours?
Our team is available Monday to Friday, 8am–5pm AEST (excluding public holidays).
Do you ship Australia-wide?
Yes! We ship to all states and territories within Australia.
How long will my order take to arrive?
Orders are usually processed within 1–2 business days and usually delivered within 3–5 business days depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your delivery.
Can I update or change my order after placing it?
If your order hasn’t been processed yet, we can assist with changes. Please contact us as soon as possible.
What is your return and exchange policy?
We offer easy returns and exchanges within 20 days of delivery, provided items are unworn, unwashed, and in original condition.
Do you offer support for sizing questions?
Absolutely! If you need help choosing the right size, reach out to us and our team will happily assist.
Got more questions? Visit our FAQs page to see all of the FAQ.
IAM Sportswear delivers premium activewear in Australia, combining style, comfort, and performance. Perfect for gym, sports, or everyday activity, our range of leggings, tops, shorts, and accessories keeps you moving with confidence. Elevate your workout with sportswear designed for endurance and style.
